White Glove Delivery Service
Your Lux Mirrors order will be exclusively delivered by Lux Mirrors Dedicated Delivery. This ensures to the best of our ability a safe arrival of your product(s). Discover shipment times to your area below. Should you require any assistance or further advice, please contact our Customer Support Team via hello@lmcommerce.co.uk
Accessories & Smaller Item Delivery
Free Delivery within 1-7 Business Days. We will provide you with tracking information once your order has shipped.
MAINLAND UK + NORTHERN IRELAND
Free Mainland UK Delivery within 1-7 Business Days. We will contact you with advance notice to organise a delivery date.
Free Northern Ireland Delivery within 7-21 Business Days. We will contact you with advance notice to organise a delivery date.
‘Delivered from’
If you ‘Delivered from (date)’ on a product page, this implies the product you are viewing is available on Pre Order.
Pre Order products will be delivered to you with the utmost urgency within the advised shipping week shown. You can easily locate the shipping week below the ‘ADD TO BAG’ button.
Pre Orders can be cancelled at anytime and are eligible to a 100% refund guarantee.
WHAT IF MY ORDER CONTAINS AN IN STOCK PRODUCT & A PRE ORDER PRODUCT?
In this case, we will ship your in stock product(s) to you within the advised shipping time to your area. Once the Pre Order product(s) arrive in stock, we’ll deliver these to you as fast as possible.
FULL RETURNS POLICY
90-Day Free Return Policy in short
From the moment you receive your order, you have a full 90-day window to return your item(s) free of charge. This period allows you to experience your Lux Mirrors product in your home and determine whether it suits your space and preferences, with complete peace of mind.
Free Return Policy Exclusions
All products are delivered in packaging
that can be carefully opened and reused. We accept returns under the following packaging conditions, however a repackaging fee will apply when returning:
• Unboxed products
• Products returned in non-original packaging
• Original packaging returned in a condition unsuitable for reuse
Repackaging Fees:
• Products with RRP under £100: £10 fee applies
• Products with RRP £100 and above: £20 fee applies
Are there any circumstances where I may
not return an item?
Yes, a return may not be accepted if your
product is being returned to us in a no longer ‘as new’ or is in a ‘used’ condition.
Signs of use and wear which may remove
your ability to return a product:
• You have wall mounted your mirror
• Your table displays signs of use and fair wear and tear
• Your chair displays signs of use and fair wear and tear
• Your product displays scuffs/marks obtained through fair use within your home environment
Exchanges
We offer one free exchange per order, including free collection and delivery of your new item (completed on a single visit to your property).
Should you wish to make additional
exchange beyond this, a delivery fee of £15 will apply for each subsequent exchange.
Exchange of Free Gifts
For exchanges of free gift items, a £15 carriage fee will apply.
Returning Orders Containing a Free Gift
If your order included a free gift
item, you may retain the free gift when partially returning your order, provided the
remaining order value still meets the minimum threshold required to qualify for
the free gift.
If after a return, your order value falls
below this threshold, the free gift must either:
1. Be returned with your returning items
or
2. Payment made equivalent to item price as stated at the time of your original order
(this amount may be deducted from your refund).
Returns on Discounted Bundle Orders
If you return part of an order that was
placed using a multi-item bundle discount, the remaining items in your order will be re-evaluated under the relevant offer tier. For example:
• If a “30% off three or more full priced items” promotion was used, and one item is returned, the remaining two items will be adjusted to the “25% off two full priced items” pricing.
• The price difference will be deducted from your refund